:root{color:#18202f;background:#f4f6f8;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility}*{box-sizing:border-box}body{margin:0;min-width:320px;background:linear-gradient(120deg,rgba(40,88,118,.08),transparent 38%),#f4f6f8}button,input,select,textarea{font:inherit}button{cursor:pointer}.shell{min-height:100vh}.topbar{position:sticky;top:0;z-index:5;display:flex;align-items:center;justify-content:space-between;padding:16px clamp(18px,4vw,52px);border-bottom:1px solid #dbe2e8;background:#ffffffe6;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.brand,.topnav a{color:inherit;text-decoration:none}.brand{display:inline-flex;align-items:center;gap:12px}.brand-mark{display:grid;width:40px;height:40px;place-items:center;border-radius:8px;background:#184f63;color:#fff;font-weight:800}.brand strong,.brand small{display:block}.brand small,.eyebrow,.metric span,.record-card small,dt{color:#667387}.topnav a{color:#425065;font-weight:700}.topnav{display:flex;align-items:center;gap:14px}.session-controls{display:flex;align-items:center;gap:12px;color:#425065;font-weight:800}.session-controls button{border:1px solid #cbd5df;border-radius:7px;padding:9px 12px;background:#fff;color:#263345;font-weight:800}main{padding:clamp(18px,3vw,36px)}.workspace{max-width:1480px;margin:0 auto}.login-page{display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,430px);gap:clamp(28px,7vw,96px);align-items:center;max-width:1180px;min-height:calc(100vh - 180px);margin:0 auto}.login-hero h1{max-width:720px}.login-copy{max-width:560px;margin-top:22px;color:#465368;font-size:19px;line-height:1.55}.login-panel{display:grid;gap:18px;border:1px solid #dbe2e8;border-radius:8px;padding:28px;background:#fff;box-shadow:0 18px 48px #222f3e17}.login-panel label,.login-panel .notice{margin-bottom:0}.login-panel input:disabled{color:#7b8798;background:#eef3f7;cursor:not-allowed}.login-identity{display:grid;gap:4px;border:1px solid #dbe2e8;border-radius:8px;padding:14px;background:#fbfcfd}.login-identity span{color:#667387;font-size:14px}.hero-panel{display:grid;grid-template-columns:minmax(0,1fr) minmax(260px,420px);gap:24px;align-items:end;margin-bottom:24px}.page-strip{display:grid;grid-template-columns:minmax(220px,1fr) minmax(240px,360px);gap:18px;align-items:center;margin-bottom:16px}.page-strip h1{max-width:none;font-size:clamp(28px,3vw,40px);line-height:1.05}.eyebrow{margin:0 0 8px;font-size:12px;font-weight:800;letter-spacing:0;text-transform:uppercase}h1,h2,h3,p{margin-top:0}h1{max-width:880px;margin-bottom:0;font-size:clamp(32px,5vw,58px);line-height:1.02}h2{margin-bottom:0;font-size:24px}h3{margin-bottom:0;font-size:28px}h4{margin:0;font-size:18px}.notice{border-left:4px solid #e7a33e;padding:14px 16px;background:#fff9ec;color:#6c4b12;font-weight:700}.notice.quiet{border-left-color:#cbd5df;padding:10px 12px;background:#ffffffb8;color:#667387;font-size:13px}.metric-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.metric{min-height:104px;padding:18px;border:1px solid #dbe2e8;border-radius:8px;background:#fff}.metric strong{display:block;margin-top:12px;font-size:34px}.metric.urgent strong{color:#b43f35}.work-grid{display:grid;grid-template-columns:minmax(320px,440px) minmax(0,1fr);gap:18px;align-items:start}.work-grid.user-only{grid-template-columns:1fr}.work-grid.intake-only{grid-template-columns:minmax(320px,560px) minmax(280px,420px)}.intake-panel,.queue-workspace,.queue-controls,.queue-list-panel,.detail-panel,.notification-panel,.email-modal{border:1px solid #dbe2e8;border-radius:8px;background:#fff;box-shadow:0 16px 40px #222f3e12}.intake-panel,.queue-workspace,.queue-controls,.queue-list-panel{padding:22px}.panel-heading,.detail-title{display:flex;align-items:start;justify-content:space-between;gap:16px;margin-bottom:20px}.mail-pill,.status-badge{border-radius:999px;padding:6px 10px;background:#eef4f6;color:#184f63;font-size:12px;font-weight:800;white-space:nowrap}label{display:grid;gap:7px;margin-bottom:14px;color:#465368;font-size:13px;font-weight:800}input,select,textarea{width:100%;border:1px solid #cbd5df;border-radius:7px;padding:11px 12px;background:#fbfcfd;color:#18202f;outline:none}textarea{resize:vertical}input:focus,select:focus,textarea:focus{border-color:#2d7088;box-shadow:0 0 0 3px #2d708824}.field-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 12px}.primary-action,.status-actions button{border:0;border-radius:7px;padding:12px 16px;background:#184f63;color:#fff;font-weight:800}.primary-action{width:100%}.secondary-action{border:0;border-radius:7px;padding:12px 16px;background:#263345;color:#fff;font-weight:800}.primary-action:disabled{background:#9aa8b6;cursor:not-allowed}.notification-panel{display:grid;gap:14px;padding:22px}.notification-panel h2,.notification-panel p{margin-bottom:0}.notification-panel p{color:#465368;line-height:1.5}.call-link{color:#184f63;font-weight:800}.queue-workspace{display:grid;gap:12px;box-shadow:none}.queue-header,.queue-section-heading,.queue-scope{display:flex;align-items:start;justify-content:space-between;gap:18px}.queue-header{align-items:center;border-bottom:1px solid #e5ebf0;padding-bottom:14px}.queue-header h2{font-size:24px}.queue-header span{color:#667387;font-size:13px;font-weight:700}.queue-controls{display:grid;gap:10px;border:0;padding:0;background:transparent;box-shadow:none}.queue-scope h3{font-size:24px}.queue-scope span,.filter-footer span,.detail-subtitle,.record-card-main em{color:#667387;font-size:13px;font-style:normal;font-weight:700}.queue-scope label{min-width:min(320px,100%);margin-bottom:0}.filter-grid{display:grid;grid-template-columns:minmax(220px,1.4fr) repeat(3,minmax(140px,.8fr));gap:12px}.filter-grid.with-user-filter{grid-template-columns:minmax(190px,1fr) minmax(240px,1.4fr) repeat(3,minmax(140px,.8fr))}.filter-grid label{margin-bottom:0}.filter-footer{display:flex;align-items:center;gap:8px;padding-top:2px}.filter-footer strong{font-size:24px}.filter-footer button{margin-left:auto;border:1px solid #cbd5df;border-radius:7px;padding:9px 12px;background:#fff;color:#263345;font-weight:800}.status-strip{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}.status-strip button{min-height:48px;border:1px solid #dbe2e8;border-radius:8px;padding:8px 10px;background:#fff;color:#667387;font-size:12px;font-weight:800;text-align:left}.status-strip button.active{border-color:#2d7088;background:#f2f8fa;color:#184f63}.status-strip strong{display:block;margin-top:4px;color:#18202f;font-size:20px}.record-layout{display:grid;grid-template-columns:minmax(320px,430px) minmax(0,1fr);gap:16px}.queue-list-panel{align-self:start;box-shadow:none}.queue-section-heading{align-items:center;margin-bottom:14px}.queue-section-heading h3{font-size:22px}.queue-section-heading>span{display:grid;width:38px;height:38px;place-items:center;border-radius:50%;background:#eef4f6;color:#184f63;font-weight:900}.record-list{display:grid;gap:10px;align-content:start}.queue-person{display:grid;justify-items:end;gap:2px;color:#263345}.queue-person span{color:#667387;font-size:13px;font-weight:700}.record-card{position:relative;display:grid;grid-template-columns:10px minmax(0,1fr);gap:8px 10px;width:100%;min-height:112px;border:1px solid #dbe2e8;border-radius:8px;padding:14px;background:#fbfcfd;color:inherit;text-align:left}.record-card.active{border-color:#2d7088;background:#f2f8fa}.record-card strong,.record-card small{overflow-wrap:anywhere}.record-card-main,.record-card-meta{display:grid;gap:5px}.ticket-number{justify-self:start;border:1px solid #d5e3e8;border-radius:6px;padding:3px 7px;background:#eef4f6;color:#184f63;font-size:12px;font-weight:900}.record-card-meta{grid-column:2;grid-template-columns:1fr auto;align-items:center}.record-card-meta mark{justify-self:start;border-radius:999px;padding:5px 9px;background:#eef4f6;color:#184f63;font-size:12px;font-weight:800}.record-card-meta time{color:#667387;font-size:12px;font-weight:800}.priority-dot{width:10px;height:10px;margin-top:5px;border-radius:50%;background:#8291a5}.priority-dot.urgent{background:#c64d42}.priority-dot.low{background:#7a9b64}.detail-panel{padding:22px;align-self:start;box-shadow:none}.status-badge.needs-callback{background:#fff1cf;color:#775111}.status-badge.called-back{background:#e5f1ff;color:#285d93}.status-badge.no-answer{background:#f4e9f6;color:#774d83}.status-badge.completed{background:#e7f5ea;color:#2d6c3b}.detail-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin:0 0 18px}.filtered-selection-note{margin-bottom:18px;border-left:4px solid #2d7088;padding:12px 14px;background:#f2f8fa;color:#184f63;font-weight:800}dt{font-size:12px;font-weight:800;text-transform:uppercase}dd{margin:3px 0 0;overflow-wrap:anywhere;font-weight:700}.call-notes{margin-bottom:18px;border-top:1px solid #e5ebf0;padding:16px 0 0}.call-notes p{margin:8px 0 0;color:#465368;white-space:pre-wrap}.status-history{margin-bottom:18px;border-top:1px solid #e5ebf0;padding-top:18px}.status-history-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px}.status-history-heading h4{margin-bottom:0}.status-history-heading>span{display:grid;width:34px;height:34px;place-items:center;border-radius:50%;background:#eef4f6;color:#184f63;font-weight:900}.status-history ol{display:grid;gap:12px;margin:0;padding:0;list-style:none}.status-history li{position:relative;display:grid;gap:6px;border:1px solid #e5ebf0;border-radius:8px;padding:12px 14px 12px 18px;background:#fbfcfd}.status-history li:before{content:"";position:absolute;top:16px;left:-5px;width:10px;height:10px;border-radius:50%;background:#184f63}.status-history time{color:#667387;font-size:13px;font-weight:800}.status-history p{margin:0;color:#263345;white-space:pre-wrap}.status-workflow{display:grid;gap:12px;border-top:1px solid #e5ebf0;padding-top:18px}.status-workflow label{margin-bottom:0}.status-actions{display:flex;flex-wrap:wrap;gap:10px}.status-actions button{background:#263345}.empty-state{margin:0;border:1px dashed #b9c5d1;border-radius:8px;padding:18px;color:#667387;font-weight:700}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:20;display:grid;place-items:center;padding:24px;background:#121b287a}.email-modal{width:min(760px,100%);max-height:calc(100vh - 48px);overflow:auto}.email-window-bar{display:flex;align-items:start;justify-content:space-between;gap:18px;border-bottom:1px solid #dbe2e8;padding:20px 22px;background:#fbfcfd}.email-window-bar h2{margin-bottom:0}.email-window-bar button{border:1px solid #cbd5df;border-radius:7px;padding:9px 12px;background:#fff;color:#263345;font-weight:800}.email-header{display:grid;gap:10px;border-bottom:1px solid #e5ebf0;padding:18px 22px}.email-header div{display:grid;grid-template-columns:70px minmax(0,1fr);gap:12px}.email-header span{color:#667387;font-weight:800}.email-header strong,.email-body dd,.email-body a{overflow-wrap:anywhere}.email-body{padding:22px;color:#263345;line-height:1.55}.email-body dl{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:18px 0}.email-body dl div{border:1px solid #e5ebf0;border-radius:8px;padding:12px;background:#fbfcfd}.email-notes{border-left:4px solid #e7a33e;padding:12px 14px;background:#fff9ec;white-space:pre-wrap}@media(max-width:1120px){.login-page,.hero-panel,.page-strip,.work-grid,.record-layout,.filter-grid{grid-template-columns:1fr}}@media(max-width:760px){.topbar,.panel-heading,.detail-title,.queue-header,.queue-section-heading,.queue-scope{align-items:stretch;flex-direction:column}.session-controls{align-items:stretch;width:100%}.metric-row,.status-strip,.field-grid,.detail-grid,.email-body dl,.email-header div{grid-template-columns:1fr}h1{font-size:34px}.login-panel{padding:22px}.queue-person{justify-items:start}}